Ryanair has filed legal proceedings in the Irish Circuit Court against a passenger whose unruly behavior forced flight FR7124 to divert from its original Dublin-to-Lanzarote route on April 9, 2023. The airline is seeking damages of over €15,000 to cover costs incurred due to the diversion, which included overnight accommodations, passenger expenses, and landing fees. This disruptive Ryanair passenger caused significant delays.
The incident resulted in significant inconvenience for 160 passengers, who were stranded in Porto overnight and lost an entire day of their vacations. Ryanair described the passenger’s actions as “inexcusable,” emphasizing its commitment to ensuring a respectful and safe environment for all passengers and crew on board. This Ryanair disruptive passenger seriously affected the travel plans of many.
Zero Tolerance Policy on Misconduct
The diversion not only delayed the journey but also disrupted plans for passengers traveling for leisure. Ryanair enforces a strict zero tolerance policy for passenger misconduct and has vowed to continue taking strong measures against individuals who cause such disruptions. The Ryanair disruptive passenger faced severe consequences.
In a statement addressing the incident, a Ryanair spokesperson said, “It is unacceptable that passengers – many of whom are heading away with family or friends to enjoy a relaxing Summer holiday – are suffering unnecessary disruption and reduced holiday time as a result of one unruly passenger’s behaviour. Yet this was regrettably the case for passengers on this flight from Dublin to Lanzarote last April, which was forced to divert to Porto as a result of an individual passenger’s disruptive behaviour, causing €15,000 in overnight accommodation, passenger expenses, and landing costs. We have now filed civil proceedings to recover these costs from this passenger.
This demonstrates just one of the many consequences that passengers who disrupt flights will face as part of Ryanair’s zero tolerance policy, and we hope this action will deter further disruptive behaviour on flights so that passengers and crew can travel in a comfortable and respectful environment.”
The airline aims to protect the majority of its customers, who expect a smooth and uninterrupted travel experience, from the actions of a disruptive minority. This legal action demonstrates Ryanair’s firm stance against passenger misconduct, with the airline continuing to prioritize the well-being of its passengers and crew.
The incident serves as a reminder to travelers about the consequences of unruly behavior. Ryanair has made it clear that such disruptions will not go unaddressed, ensuring that flights operate in a safe and respectful manner. A disruptive Ryanair passenger will face serious consequences for their actions.
