Emirates has won several prestigious honors at the 2024 World Travel Awards, including “World’s Leading Airline – First Class,” “World’s Leading Airline – Brand,” “World’s Leading Airline – Inflight Entertainment,” and “World’s Leading Airline – Rewards Programme.” Additionally, the airline earned recognition as “Best Airline App Worldwide” and “Best Airline App in the Middle East” at the World Travel Tech Awards 2024. These accolades are part of the impressive Emirates’ awards of 2024.
This year, Emirates has been unstoppable, adding accolades such as top honors at the “ULTRAs 2024,” “Telegraph Travel,” and “Forbes Travel Guide’s Air Travel Awards.” The airline has also achieved the esteemed title of a 2025 APEX World Class Airline, further solidifying its standing in the global travel scene.
The awards ceremony took place at the Savoy Palace in Madeira, Portugal, where David Quinto, Emirates’ Country Manager in Portugal, accepted the honors on behalf of the airline. The World Travel Awards (WTA) are renowned for recognizing excellence in travel and tourism, while the World Travel Tech Awards focus on innovation in travel technology.
Investments in Customer Experience and Technology
Emirates continues to lead in providing exceptional service, investing heavily in its onboard experience, and introducing industry-first innovations. The airline’s multi-billion-dollar retrofit program includes refurbishing 36 aircraft—26 A380s and 10 Boeing 777s—to feature updated interiors and the highly praised Premium Economy class. These efforts undoubtedly contribute to the Emirates’ awards in 2024.
The Emirates First-Class experience remains unmatched, featuring fully enclosed private suites, “dine on demand” services, and the luxurious A380 Shower Spa. The airline recently introduced “L’art du vin,” a bespoke wine course for its cabin crew, enabling them to deliver an enhanced wine experience featuring rare vintages and celebrated selections.
The airline’s inflight entertainment continues to expand. Emirates has partnered with Spotify to offer an extensive range of podcasts and playlists, elevating the onboard entertainment options for passengers. This collaboration adds to an already vast catalog of movies, TV shows, music, and games.
Skywards Loyalty Program and Digital Innovations
Emirates Skywards, the airline’s loyalty program with 33 million members worldwide, offers an impressive range of benefits. Members can “earn better” and “spend better” through partnerships with over 200 brands, spanning airlines, hotels, car rentals, financial services, and lifestyle brands. With an average of 120,000 new members joining each month, Skywards allows customers to redeem miles for rewards like flight upgrades, partner airline tickets, hotel stays, gift cards, and exclusive experiences. Furthermore, the Skywards program will contribute to the recognition in 2024.
The airline also enhances its digital services to make travel seamless. The Emirates app provides customers with features such as real-time flight updates, baggage tracking, an airport map guide, and the ability to explore cabin layouts in 3D. Earlier in the year, Emirates.com was ranked among the top three airline websites in an independent benchmarking report by Catchpoint, being the only site with a page load time under five seconds.
Emirates’ commitment to innovation and exceptional service ensures that it remains a global leader in travel. By winning numerous prestigious awards in 2024, the airline continues to set benchmarks for quality and technological advancements in the industry.
