Delta successfully returned to normal operations in Atlanta and across the Southeast after severe winter weather disrupted flights on January 10 and 11, 2025. The storm affected travel at Atlanta’s busy hub, but Delta teams worked efficiently to minimize cancellations and assist passengers during the challenges. This rapid response was crucial for Delta in Atlanta.
To help customers affected by the weather, Delta implemented a travel waiver for cities in the Southeast, including Atlanta. This waiver allowed passengers to change or cancel their flights without penalties. Travelers on flights canceled or delayed significantly had the option to rebook or seek a refund, showcasing Delta’s commitment to Atlanta’s operations.
Passengers on domestic flights delayed by three or more hours could receive a full refund if they chose not to travel. The same applied to international flights with delays of six hours or more. For canceled flights, Delta automatically processed refunds to the original form of payment, covering the unused portion of tickets and any additional charges, including checked baggage fees.
Ongoing Customer Support
Delta maintained its focus on assisting passengers whose travel plans were interrupted. Customers who were not automatically rebooked were encouraged to contact Delta’s Reservations team through the Fly Delta app or at the airport for alternative arrangements. The airline also adhered to Department of Transportation regulations, ensuring automatic refunds were issued if alternative flights could not be arranged. The operations of Delta in Atlanta remained crucial.
A specific embargo for unaccompanied minors traveling through Atlanta remains in place until Monday to ensure safety during residual disruptions. This highlights Delta’s particular focus on maintaining safety in its Atlanta hub.
To provide further relief, Delta waived checked bag fees for all flights operated by the airline through January 11, 2025, except for those departing from Amsterdam, which are managed by its partner KLM. Refunds for customers who paid bag fees during the weather event will be processed soon.
The swift recovery in Atlanta and Delta’s comprehensive measures showcase the airline’s commitment to minimizing disruption for travelers. With continued customer support and efficient rebooking processes, Delta remains focused on assisting affected passengers until all travel plans are resolved, highlighting their ongoing efforts in Atlanta.
